FAQ
Shipping and delivery
All in stock items that are not personalised are sent out within 1-3 working days. Personalised products will be sent with 4 working days and made to order play mats take 2-3 weeks.
If there are any delays at busy times I will contact you and let you know. Please note that during the pandemic deliveries are taking slightly longer than usual as the Royal Mail are quite stretched.
I send all UK items 1st Class Royal Mail, and international items, International Standard Royal Mail.
UK - If your parcel has not arrived within the Royal Mail guidelines of 14 days please contact me - info@nellystreasures.com
International - Please allow at least 3 weeks for delivery before contacting. I’m sorry I do not provide shipping with tracking unless you contact me prior to ordering.
Any other info!
All of my shaped cushions have been CE tested and carry the relevant labels. Wall hangings are just for decoration and should not be played with/ left unattended in the hands of children. Shaped cushions should be washed by hand or spot cleaned but if you really need to pop it in the washing machine then no more than 30 degree, a slow spin and then need to be given a ruffle to sort out the stuffing and laid flat to dry should keep it looking good. If you have any other questions please give me an email - info@nellystreasures.com, I’m always here to help.
returns
Please contact me within 30 days if you would like to return an item. All products must be returned unused in a resale-able condition.
Unfortunately personalised, perishable and made to order items cannot be returned.
If an item is faulty please email me at - info@nellystreasures.com and we can sort out a replacement/ refund.
You will be responsible for paying for your own shipping costs for returning your item.
Refunds will be processed the same day the items are received back to me.
wholesale
I am always on the look out for new independent shops to work with. Please send a request to info@nellystreasures.com for our wholesale catalogue and price list.